ENROLMENT & REFUND POLICIES

ENROLMENT & REFUND POLICIES

1- Full payment prior to class start.

2- Hola Spanish Centre reserves the right to discontinue or rearrange classes. A class will be canceled if enrollment proves insufficient. In such cases, students may request a transfer to another class or a full refund of fees paid.

3- We require notice of withdrawal from a course, by telephone or by email as per the chart below:

Registration date Required Notice Fee
If you register a month before the course start date Must give notice at least 1 week before the course start date Full refund minus a service charge of $25
If you register a week before the course start date Must give notice at least 3 business days before the course start date Full refund minus a service charge of $35
If you register less than a week before the course start date Must give notice at least 3 business days before the course start date Full refund minus a service charge of $45

THERE WILL BE NO REFUND OF CLASS FEES AFTER THE ABOVE-STATED PERIOD

4- Students who have registered for a class may switch it to another class starting on a different date if space is available, provided that you give us a notice of at least 1 WEEK before the class you were originally registered for begins. By not giving proper notice, a fee of $55 will be charged. (Cancellation well before the class begins enables us to enroll from our waiting list.)

5- Students who miss a class may request a makeup session from one of our other classes, provided that you give us prior notice that you’ll miss the class, that there is space in the other session, and that the makeup session in done during the 6 week period of the original class you enrolled in. (We do not guarantee make up sessions)

6- Students wishing to SWITCH THEIR CLASS AFTER THEIR SESSION STARTS MUST DO SO WITHIN 24 HOURS AFTER THEIR FIRST CLASS. A $25 service charge will be applicable in order to be placed in a different session. (Cancellation well before the second class enables us to enroll from our waiting list and offer the incoming students a fee reflecting the missed first class)

THERE WILL BE NO CLASS TRANSFERS AFTER THE ABOVE-STATED PERIOD AS WE CANNOT LONGER FILL IN THE SPOT THAT HAS BEEN RESERVED FOR THE DURATION OF THE COURSE.

7- COURSE PACKAGES – When purchasing a package of 2 or more courses, students may request to withdraw from the course by giving notice at least 3 business days before the first session of the first course. By not giving proper notice, students will receive 85% of fees equivalent to the first course, and 100% of the fees equivalent to any additional courses purchased. There will be no refund of course fees, including the remainder of the first course, and any additional course purchased as a package, 24 hours after the first session of the first course has taken place.

8- PRIVATE LESSONS – Private students must call the office at least 48 hours before a scheduled class during business hours to notify us of a cancellation or schedule change. Our business hours are as follows: Mondays-Thursday 10:00am – 7:30pm and Fridays 10:00am – 4:00pm Any cancellations or schedule changes made after that time will be deducted from your account

9 – PRIVATE LESSONS If you have purchased a package of 10 or more hours, you can request a full refund for any hours not used within 30 days from the date of purchase. Any hours used in the package will be discounted from the refund and calculated at the regular rate. We do not issue any refunds 30 days after the date of purchase. You have a period of two years to take the lessons from the date of purchase. After that period expires, you may not book any lessons that you have left on your package.

10- Students who were enrolled for a March course and after being offered the alternative to take it online, decided to wait until we re-opened our doors, may choose from any of the available courses on our calendar. (Subject to space available)

Students who took an online course and wish to re-take it in person, have the following options to do so:

  • You can request the course you wish to take and your name will be put on a wait list. If space is available, we will contact you one day before the starting date.
  • If you  prefer to have your spot guaranteed, a $50 fee will be charged. If you attend at least 90% of the sessions, the $50 will be credited towards your next course.