ENROLMENT & REFUND POLICIES

1- Full payment prior to class start.

2- Hola Spanish Centre reserves the right to discontinue or rearrange classes. A class will be canceled if enrolment proves insufficient. In such cases, students may request a transfer to another class or a full refund of fees paid.

3- REFUNDS – We require notice of withdrawal from a course by completing the refund request form. Refunds are processed as follows:

You must submit the refund request form at least one week prior to the start date of your class.
(For example, if your class starts on a Monday Jan 9, notice must be given by the previous Sunday Jan 1.)
Upon providing the required notice, a $25 cancellation fee will be deducted from your refund.
If you are a new student to HOLA, you have 24 hours after the first class to request a refund. A $35 cancellation fee will be deducted from your refund.
No refunds will be issued after this period. (No exceptions)

4- Alternatively, students may choose to defer their registration to another course starting at a later date if space is available (must be the same level).

To defer without additional charge, the request form must be submitted one week prior to the course start date.
deferrals requested less than one week before the start date will incur a transfer fee based on how late the notice is given (between $45 and $65).

(Cancellation well before the class begins enables us to enrol from our waiting list.) *There will be no deferrals 48 hours after the first class *Students will only be allowed to transfer once per registration.

5- COURSE PACKAGES – When purchasing a package of 2 or more courses, students may request to withdraw from the course by submitting the course package refund request form no later than one week before the first session of the first course. (For example, if the first course of the course package starts on a Monday Jan 9, notice must be given by the previous Sunday Jan 1) .

Upon providing the required notice, a $25 cancellation fee will be deducted from your refund. There will be no refund of course fees, including the remainder of the first course, and any additional courses purchased as a package after this period, however; you may choose to transfer to another course as per terms on point 4.

6- Students who miss a class may request a makeup session from one of our other classes, provided that you give us prior notice that you’ll miss the class, that there is space in the other session, and that the makeup session is done during the 6 week period of the original class you enrolled in. (We do not guarantee make up sessions)

7- Students wishing to SWITCH THEIR CLASS TO ANOTHER LEVEL AFTER THEIR SESSION STARTS MUST DO SO WITHIN 24 HOURS AFTER THEIR FIRST CLASS. A $25 service charge will be applicable in order to be placed in a different session. (Cancellation well before the second class enables us to enrol from our waiting list and offer the incoming students a fee reflecting the missed first class) *Students will only be allowed to transfer once per registration.

THERE WILL BE NO CLASS TRANSFERS AFTER THE ABOVE-STATED PERIOD AS WE CAN NO LONGER FILL IN THE SPOT THAT HAS BEEN RESERVED FOR THE DURATION OF THE COURSE.

8- PRIVATE LESSONS – Private students must notify us of a cancellation or schedule change at least 48 hours before a scheduled class. Notifications can be made during business hours by calling the office or by clicking the link sent in your lesson confirmation email.
Our business hours are as follows:
Monday–Thursday: 10:00 AM – 7:30 PM
Friday: 10:00 AM – 4:00 PM

Any cancellations or schedule changes made less than 48 hours in advance will be deducted from your account.

9 – PRIVATE LESSONS If you have purchased a package of 10 or more hours, you can request a full refund for any hours not used within 30 days of the date of purchase. Any hours used in the package will be discounted from the refund and calculated at the regular rate. We do not issue any refunds 30 days after the date of purchase. You have a period of two years to take the lessons from the date of purchase. After that period expires, you may not book any remaining lessons in your package.